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Customer Service

Ordering Online

Order your textbooks online. Submit your order securely to us via our web site. Visit us again after you have placed your order to easily track you shipment and view your order history. You can even choose to pick up your order in the store. Please view our privacy policy regarding secure online transactions. Please review our online ordering policy for course materials.

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Shipping Policies

The UNBC Bookstore ships through Canada Post and by courier. Packages are professionally packed to ensure the safety of your items en route.
On average your order will be received in 7-10 working days.
Shipping charges are:
Within BC - Canada Post $9.00 +.50 per additional item. Courier $11.00 +.50 per additional item
Within Canada - Canada Post $15.00 +.50 per additional item. Courier $17.00 +.50 per additional item
USA - -$20 + .50 per additional item
International - By estimate

Please choose Canada Post if you are shipping to a PO Box.
Inquiries can be made to bookstore@unbc.ca

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Most products purchased for this site may be returned for refund within 25 days of shipping.
Exceptions to this policy are customized clothing and grad rings.
Please review the full Return Policy for textbook and other course materials information.
To be eligible for a full refund, products must be in new condition and in the ordinal box in which the product was shipped. Please check the packing slip for return address information.
Inquiries can be made to bookstore@unbc.ca

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Contact Support

Contact us anytime with questions or concerns via email at: bookstore@unbc.ca. You can also contact our customer service department at: 250.960.6424

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Verification Code

Enter the verification code as it is shown in the image above.

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