Customer Service
About Us
We are located on the Prince George campus on the main floor of the Agora next to the Dining Hall.
Whether you need textbooks, stationary, giftware, apparel, general books, or snacks stop by the UNBC Bookstore
We are also your go to on campus for transit passes, postage stamps, and essential personal needs.
Store Hours
September - April
Mon - Fri: 9:00am - 4:00pm
Sat & Sun: Closed
April - August
Mon - Fri: 10:00am - 4:00pm
Sat & Sun: Closed
We are closed all statutory holidays except Labour Day Monday
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Zarrah Holvick
Retail Services Manager
zarrah.holvick@unbc.ca
Emily Der
Book Buyer
emily.der@unbc.ca
Diana Hampe
Retail Services Buyer
diana.hampe@unbc.ca
Shelley Wilson
Bookstore Clerk
shelley.wilson@unbc.ca
Ceyanna Meroniuk
Bookstore Clerk
Ceyanna.Meroniuk@unbc.ca
Ordering Online
Order your textbooks online. Submit your order to us via our web site. You can choose to ship your order via courier, regional campus, or pick up your order in store.
Please review our online ordering policy for course materials.
Please view our privacy policy regarding secure online transactions.
Shipping Policies
The UNBC Bookstore ships through Canada Post, Purolator, and UPS. Please allow a 1-2 business day processing time for your order to be shipped. Packages are professionally packed to ensure the safety of your items en route.
Shipping charges are:
|
|
Courier | Cost | Time |
| Within BC | Canada Post | $15.00 +$1.00 per additional item | 3-5 business days |
| Within BC | Purolator/UPS | $17.00 +$1.00 per additional item | 3-5 business days |
| Canada outside BC | Canada Post | $19.00 +$1.00 per additional item | 5-7 business days |
| Canada outside BC | Purolator/ UPS | $22.00 +$1.00 per additional item | 5-7 business days |
| USA | Canada Post | $22 + $1.50 per additional item | By Estimate (7-14 days) |
| International | Canada Post | By Estimate | By Estimate (7-14 days) |
Please choose Canada Post if you are shipping to a PO Box. Shipping prices subject to change.
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Returns
Most products purchased from the UNBC Bookstore may be returned for refund within 25 days of shipping.
Textbooks are refundable for the Fall and Winter semesters up to the add/drop date. Textbooks for the Spring and Summer Semesters are non-refundable. Please review the full Return Policy for full course materials information.
Merchandise that is not returnable are computer accessories, earbuds, test prep materials, lab coats, dissecting kits, goggles, calculators, batteries, custom orders, grad rings, clearance items, and food.
To be eligible for a full refund, products must be in new condition and in the original box in which the product was shipped. Please check the Mail Order Packing Slip for return address information.
Contact Us
250.960.6424 (phone)
bookstore@unbc.ca (email)
250.960.5550(fax)
UNBC Bookstore
3333 University Way
Prince George, BC V2N 4Z9
Contact Support
Contact us anytime with questions or concerns via email at: bookstore@unbc.ca. You can also phone our customer service department at: 250.960.6424
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