Customer Service



About Us

We are located on the Prince George campus on the main floor of the Agora next to the Dining Hall.
Whether you need textbooks, stationary, giftware, apparel, general books, or snacks stop by the UNBC Bookstore
We are also your go to on campus for transit passes, postage stamps, and essential personal needs.

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Store Hours

September - April

Mon - Fri: 9:00am - 4:00pm
Sat & Sun: Closed

April - August

Mon - Fri: 10:00am - 4:00pm
Sat & Sun: Closed

We are closed all statutory holidays except Labour Day Monday

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Personnel

Zarrah Holvick
Retail Services Manager
zarrah.holvick@unbc.ca

Emily Der
Book Buyer
emily.der@unbc.ca

Diana Hampe
Retail Services Buyer
diana.hampe@unbc.ca

Shelley Wilson
Bookstore Clerk
shelley.wilson@unbc.ca

Ceyanna Meroniuk
Bookstore Clerk
Ceyanna.Meroniuk@unbc.ca

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Ordering Online

Order your textbooks online. Submit your order to us via our web site. You can choose to ship your order via courier, regional campus, or pick up your order in store.
Please review our online ordering policy for course materials. Please view our privacy policy regarding secure online transactions.

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Shipping Policies

The UNBC Bookstore ships through Canada Post, Purolator, and UPS. Please allow a 1-2 business day processing time for your order to be shipped. Packages are professionally packed to ensure the safety of your items en route.
Shipping charges are:

 Location
 Courier  Cost  Time
 Within BC  Canada Post  $15.00 +$1.00 per additional item  3-5 business days
 Within BC  Purolator/UPS  $17.00 +$1.00 per additional item  3-5 business days
 Canada outside BC  Canada Post  $19.00 +$1.00 per additional item  5-7 business days
 Canada outside BC  Purolator/ UPS  $22.00 +$1.00 per additional item  5-7 business days
 USA  Canada Post  $22 + $1.50 per additional item  By Estimate (7-14 days)
 International  Canada Post  By Estimate  By Estimate (7-14 days)

Please choose Canada Post if you are shipping to a PO Box. Shipping prices subject to change.

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Returns

Most products purchased from the UNBC Bookstore may be returned for refund within 25 days of shipping.
Textbooks are refundable for the Fall and Winter semesters up to the add/drop date. Textbooks for the Spring and Summer Semesters are non-refundable. Please review the full Return Policy for full course materials information.
Merchandise that is not returnable are computer accessories, earbuds, test prep materials, lab coats, dissecting kits, goggles, calculators, batteries, custom orders, grad rings, clearance items, and food.
To be eligible for a full refund, products must be in new condition and in the original box in which the product was shipped. Please check the Mail Order Packing Slip for return address information.

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Contact Support

Contact us anytime with questions or concerns via email at: bookstore@unbc.ca. You can also phone our customer service department at: 250.960.6424

Support Contact Form * required fields

Our support staff will respond within 1-2 business days.

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